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IBM
Third Party Maintenance
IBM
Repair
Service
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Third Party Maintenance May Be Right for You
A significant portion
of IT budgets are spent on
maintenance and support, making it a target for budget cuts. Instead of
leaving your business exposed, consider
an IBM maintenance plan that can save you up to 65%. Responsive support,
skilled engineers and competitive prices are the key
reasons to consider IBM third party
maintenance.
We 0ffer
Maintenance for All IBM Systems
Servers - Storage - Power Servers -
iSeries - pSeries - xSeries - Legacy - Others.
Service Level Agreements (SLA)
Our post-warranty maintenance solutions cover most IT equipment. Our engineers can support multiple generations
of IBM hardware, with
more flexibility than the OEM offers. Just choose from
one of our plans or customize an SLA to maximize
savings.
PREMIUM - 24x7x4 On-site Four Hour Responsive
Mission Critical Support
ENHANCED - 8x5 Next Business Day On-site
Non-Mission Critical Support
BASIC - 8x5 Next Business Day Parts Support
for Redundant Systems
CUSTOM - Time & Materials - Pay for Only What
You Need
24x7x4 Multi-Lingual Call Center
Our state-of-the-art 24x7x365 support center
gives you access to phone support and our highly
efficient on-line ticketing system. Open and track
all of your tickets, review account history &
escalate or close your issue's status.
On-site Spares & Parts Planning
We use industry best practices in parts analysis
and planning, and have a proven methodology to
ensure that we are well equipped to support every
third party IBM
maintenance contract effectively. We will send a
field engineer on-site to audit any high failure
rate components that we can arrange to stock locally.
Proactive Monitoring & Remote Support
Our 24x7 remote monitoring and call home feature
matches the ease of use and the proactive
capabilities of the OEM. We will remotely monitor your
system's health and pro-actively take action if
required to fix and resolve any issue before you
even know there was a potential problem. Call us to
get started saving on IBM third party
maintenance.
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