'Third Party Maintenance for IT Equipment'

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IT Hardware 3rd Party Maintenance


Dell Maintenance

EMC Maintenance

HDS Hitachi Maintenance

HP Maintenance

IBM Maintenance

Oracle Maintenance

Sell Your Storage Disks


Server Systems

Storage Systems

Network Equipment


Data Erasure Services

IT Equipment Leasing

IT Equipment Rentals


For over 10 years, we have helped companies across the country with their IT equipment and 3rd party maintenance needs. All transactions are easy and your complete satisfaction is guaranteed. Contact Shockwave today.



Dell Third Party Maintenance
Dell Repair Service

Dell Third Party Maintenance

Third Party Maintenance May Be Right for You
A significant portion of IT budgets are spent on maintenance and support, making it a target for budget cuts. Instead of leaving your business exposed, consider a Dell maintenance plan that can save you up to 65%. Responsive support, skilled engineers and competitive prices are the key reasons to consider Dell third party maintenance.

We Offer Maintenance for All Dell Systems
Servers - Storage - Blade - Compellent - PowerMax - vBlock - vRack - vRail - VX
Equallogic - Modular - PowerEdge - PowerVault - XtremIO - Legacy - Others.

Service Level Agreements (SLA)
Our post-warranty maintenance solutions cover most IT equipment. Our engineers can support multiple generations of Dell hardware, with more flexibility than the OEM offers. Just choose from one of our plans or customize an SLA to maximize savings.

PREMIUM - 24x7x4 On-site Four Hour Responsive Mission Critical Support
ENHANCED - 8x5 Next Business Day On-site Non-Mission Critical Support
BASIC - 8x5 Next Business Day Parts Support for Redundant Systems
CUSTOM - Time & Materials - Pay for Only What You Need

24x7x4 Multi-Lingual Call Center
Our state-of-the-art 24x7x365 support center gives you access to phone support and our highly efficient on-line ticketing system. Open and track all of your tickets, review account history & escalate or close your issue's status

On-site Spares & Parts Planning
We use industry best practices in parts analysis and planning, and have a proven methodology to ensure that we are well equipped to support every third party Dell maintenance contract effectively. We will send a field engineer on-site to audit any high failure rate components that we can arrange to stock locally

Proactive Monitoring & Remote Support
Our 24x7 remote monitoring and call home feature matches the ease of use and the proactive capabilities of the OEM. We will remotely monitor your system's health and pro-actively take action if required to fix and resolve any issue before you even know there was a potential problem. Call us to get started saving on Dell third party maintenance.


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