SHOCKWAVE Solutions
Third Party Maintenance Specialists for IT Equipment'

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 . Equipment details
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We pay freight/pickup.

Used IT Equipment


HDD & SSD DRIVES
Sell Your Storage Disks

STORAGE SYSTEMS

Data Domain Storage

Dell Storage

EMC Storage

Fujitsu Storage

Hitachi HDS Storage

HP Storage

IBM Storage

NetApp Storage

Nexsan Storage

Nimble Storage

Oracle Storage

Promise Storage

Xiotech Storage

Flash Storage Arrays

Tape Storage Media

SERVER SYSTEMS

Dell Servers

Fujitsu Servers

HP Servers

IBM Servers

Oracle Servers

Supermicro Servers

NETWORK SWITCHES

Arista Switches

Brocade Switches

Cisco Systems

Extreme Switches

F5 Switches

Fortinet Switches

HP ProCurve Switches

HP Switches SAN

IBM Switches SAN

Juniper Networks

OTHER SERVICES

Server Maintenance

Disk Storage Maintenance

Network Maintenance

IT Equipment Leasing

IT Equipment Rentals

OUR SITE MAP

 


EMC 3rd Party Maintenance
EMC Repair Service

EMC Third Party Maintenance


EMC Third Party Maintenance May Be Right for You
A significant portion of IT budgets is spent on maintenance and support, making it a target for budget cuts. Instead of leaving your business exposed, consider an EMC maintenance plan that can save you up to 65%. Responsive support, skilled engineers and competitive prices are the key reasons to consider EMC third party maintenance.

Third Party Maintenance for all EMC Storage Systems
Avamar - AX - Celerra - Centera - Clariion - CDL/EDL - CX - DMX - Isilon - Symmetrix
Unity - VxBlock - VxRack - VxRail - VMAX - VNXe - VNX - VPLEX - XtremIO - Others

Service Level Agreements (SLA)
Our post-warranty maintenance solution covers most IT equipment. Our engineers can support multiple generations of EMC hardware, with more flexibility than EMC offers. Just choose from one of our plans or customize an SLA to maximize savings.

PREMIUM - 24x7x4 On-site Four Hour Responsive Mission Critical Support
ENHANCED - 8x5 Next Business Day On-site Non-Mission Critical Support
BASIC - 8x5 Next Business Day Parts Support for Redundant Systems
CUSTOM - Time & Materials - Pay for Only What You Need

24x7x4 Multi-Lingual Call Center
Our state-of-the-art 24x7x365 support center gives you access to phone support and our highly efficient on-line ticketing system. Open and track all of your tickets, review account history & escalate or close your issue's status
.

On-site Spares & Parts Planning
We use industry best practices in parts analysis and planning, and have a proven methodology to ensure that we are well equipped to support every maintenance contract effectively. We will send a field engineer on-site to audit any high failure rate components that we can arrange to stock locally
.

Level 3 & 4 Engineering Expertise
Our OEM certified engineers are some of the best in the world and have over 80 certifications to ensure you'll receive the highest level of support and problem resolution. Our engineers can provide knowledge transfer as appropriate to help educate your staff
.

Proactive Monitoring & Remote Support
Our 24x7 remote monitoring / call home feature matches the ease of use and the proactive capabilities of EMC. We will remotely monitor your system's health and pro-actively take action if required to fix and resolve any issue before you even know there was a potential problem.


 

Shockwave Solutions     Minneapolis, Minnesota     Copyright © 2000-2020     All Rights Reserved

Contact us today at 763-494-3141 or sales@shockwavesolutions.com.